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Find Yourself
InfoMall Digital Library What's New
Happenings New Visitor Join eLibraryHub

Help
FAQs
1. Service Overview
2. Membership
3. Registration
4. My Account
5. Pre-paid Account
6. Content & Services in eLibraryHub
7. Payment Method
8. Need Technical Assistance
9. Need More Help?
10. Our Policies
 

JOIN THE VIRTUAL TOUR1. Service Overview
What is eLibraryHub?
eLibraryHub is an initiative of the National Library Board (NLB). It provides an integrated digital library that offers users their very own personalised library.

It delivers a rich source of value-added and multimedia content to users over the Internet. Such online content includes:

  • CD-ROMs*
  • Online databases

* Users will not be able to view CD-ROMs over the Internet, but they can do so at their nearest NLB branch library with multimedia services.

eLibraryHub also offers special online services, which include:

  • MyBookshelf, which allows members to store up to 10 links of their favourite online resources
  • MyAccount, which allows users to personalise their experience by specifying their areas of interest. They can then be updated to new resources which match their preferences.
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What are the benefits of eLibraryHub?
eLibraryHub delivers a number of compelling benefits to its users, in Singapore and around the world. Available anytime, anywhere. Since eLibraryHub operates over the Internet, it can be accessed anywhere around the world. With eLibraryHub, we bring the library to you.
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Do I have to pay to use eLibraryHub?
Membership to eLibraryHub includes both "free" and "fee" services.

You can access the "free" services without registering. These services include:

  • Managing your library account;
  • Being updated on the events at the library;
  • Browsing NLB's library catalogue;
  • Searching for Book Summaries;
  • Accessing Internet resources and more!

Only available to members, the "fee" services are chargeable. Some of these value-added services include digital resources like eJournals & databases. Thanks to special arrangements between NLB and the content providers, eLibraryHub can offer you these services at special low rates.

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  2. Membership

Types of membership
There are two types of membership, namely Personal Membership and Corporate Membership. Personal Membership is open to individuals. Existing NLB library members are automatically registered, but they have to log in to collect their personal accounts.
Click here to register as Members

Personal Membership
This Membership is free for all the individuals and this applies to :

  • Singaporean resident
  • International visitor
  • NLB library member
Corporate Membership
eLibraryHub offers organisations the technology and information resources to build their information hub. It provides immediate reach to vast information from the world�s leading libraries and content providers via a single point of access, anywhere. Information resources include journals, reports and specialised fields of interest to meet the information needs of users.
An initiative by National Library Board, eLibraryHub�s mission is to equip corporations and institutions with the resources to turn information into knowledge. For more information, please email [email protected]

Corporate Membership is open to:

  • Government institutions
  • Tertiary institutions
  • Multinational companies (MNCs)
  • Small-medium enterprises (SMEs)
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Benefits of Membership
As an eLibraryHub member, you enjoy:
  • Access to a rich collection of online resources such as eBooks, as well as a rich collection of business and technology databases at low rates.
  • Other exciting benefits. Register now to discover them for yourself!
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Applying for Library Membership Online

eLibraryHub makes becoming an NLB (Library) member a breeze. Just apply online at the Digital Library. When you become an NLB member, you can borrow our catalogue items on top of enjoying the facilities we have at our branches.

  • Basic Membership
    How to register?
    1. You must be a member of eLibraryHub before registering for library membership online.
    2. Online registration is only for Singapore Citizens and Permanent Residents.
    3. All policies and fees set out in the Membership Guide apply to online membership registration (see table in Membership Guide).
    4. You can pay your subscription fees using your Pre-paid Account, CashCard or Credit Card.
    5. Register as a basic library member by clicking on the Apply for NLB Membership button.
    6. Once you are successfully registered, your membership will be automatically activated.

  • Premium Service Membership
    How to register?
    1. You must be a member of eLibraryHub and an NLB basic library member before registering for Premium Membership online.
    2. All policies and fees set out in the Membership Guide apply to online Premium Membership registration (see instructions in Membership Guide).
    3. The annual subscription fee is SGD$21.00 (inclusive of GST) and is non-refundable. You can choose the subscription period (1, 2 or 3 years) and pay the fee using your Pre-paid Account, CashCard or Credit Card
    4. Register as a Premium Service member by clicking on the Apply for Premium Membership button.
    5. Once you are successfully registered, your membership will be automatically activated.

  • Premium Service Membership Renewal
    How to renew?
    1. You must be a member of eLibraryHub and a Premium Service member before renewing your Premium Service membership online.
    2. All policies and fees set out in the Membership Guide apply to online Premium Membership renewal (see instructions in Membership Guide).
    3. The annual subscription fee is SGD$21.00 (inclusive of GST and is non-refundable. You can choose the subscription period (1, 2 or 3 years) and pay the fee using your Pre-paid Account, CashCard or Credit Card.
    4. Renew your Premium Membership by clicking on the Renew Premium Membership button.
    5. Once the renewal is successful, your Premium Membership will automatically resume.
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3. Registration
How do I register?
To register, just click "Join eLibraryHub" at our eLibraryHub Home Page.

Registration involves four simple steps:

  • Step 1: Sign up by providing some basic information.
  • Step 2: Provide your Personal Info such as name, address, etc.
  • Step 3: Provide your Account Info to help you log in, manage your library account, etc.
  • step 4: Tick your areas of interest for a personalised experience.

If you are an existing NLB member, just go to "NLB Members! Click here to pick up your account." at our eLibraryHub Home Page. Then key in the details as required. You can fill in any optional details and click "Submit" to complete the registration.

The system will then issue you a password which allows you to log in immediately. Please remember to change your password once you have logged in (Click "My Account" and then click on "Change Password". Then follow the online instructions.).

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Why was my Registration unsuccessful?
Your Registration attempt could have failed for a number of reasons. Please check the following:
  • Please make sure you enter the information accurately, and according to the formats required.
  • Fill in all the required fields.
  • If you have registered before but have forgotten your User ID, do not re-register. Please contact our Helpdesk at Tel : 63323255 or email [email protected] further assistance.
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I am a user of the enhanced Multimedia Service am I already an eLibraryHub Member?
Yes. You need not register again, just log in using your Username and Password and you will be able to enjoy the services.

 

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4. My Account
How do I log in to my account?
You need to be a registered user. At the eLibraryHub Home Page, just enter your Username and Password, and click "Go". Remember that the password is case-sensitive.
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I have forgotten my password. What should I do?
Click on the "Forgot Password?" link at the eLibraryHub Home Page. Enter your Username and answer the question you provided when you first signed up. You will then be issued a new temporary password. Please change this to your new permanent password.
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How do I change my password?
Click "My Account" and then click on "Change Password". Then follow the online instructions.
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Can I update my personal particulars online?
Yes. To update your particulars, go to "My Account", and "Update My Particulars". Your personal particulars submitted during registration will be displayed. After you have completed your updates, just click "Submit".
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5. Pre-paid Account
What is a "Pre-paid Account" and how do I use it?
A Pre-paid Account is created when you register. You should maintain enough funds in your Pre-paid Account for the payment of library transaction services (such as renewal of library books and payment of fines), and other eLibraryHub chargeable services (except for Reservation and lost items charges).

You can use either CashCard, Debit Card or Credit Card to top up your account. Please note that credit cards require a minimum top-up of SGD$5.

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I tried to top up my Pre-paid Account but this was not reflected in "My Account". What can I do?
Please contact our Helpdesk for further assistance. at
Tel: 63323255 or email to us at  :[email protected]

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Can I use the Pre-paid account (credit) created at NLB libraries for eLibraryHub?
Yes, you can.
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Can I pay fees/fines through Pre-paid Account created at NLB libraries?
Yes, you can (except for Reservation and lost items charges).

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6. Content & Services in eLibraryHub
Printing charges
How much does it cost to print materials from eLibraryHub?
Currently, the service fee quoted is inclusive of printing, if you are not accessing eLibraryHub from any of the NLB Libraries' multimedia stations.
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What can I do if I have already paid for the printout but none was printed?
Please contact our Helpdesk for further assistance.
Tel: 63323255 or email to us at  :[email protected]

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7. Payment Method
How can I pay for the services I use at eLibraryHub?
eLibraryHub supports the following three modes of payment:
  • CashCard: You need to have a CashCard reader and the E-Wallet software installed on your computer.
  • Credit Card (Visa and Mastercard only): You only need to enter your credit card number and other relevant details. Please note that you must spend at least SGD$5 on each transaction.
  • Pre-paid Account: You can use the CashCard or credit card to top up your Pre-paid Account and to buy Service Packages.
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Why was my payment for the Service Package or Pre-paid Account unsuccessful?
Your payment was unsuccessful for one of the following reasons. Please check the following:
  • Please make sure you enter the information accurately, and according to the formats required.
  • Fill in all the required fields
  • If you are paying by credit card, please ensure that the minimum amount is SGD$5.
  • Have you selected a Service Package?

If you still face problems, please contact our Helpdesk for further assistance.

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I get a Dialog box with the message "Application Terminating: Connect Error". What should I do?
There is a problem with the network or the payment server, and your connection has been closed. Please try again later. If the problem persists, please contact our Helpdesk for further assistance.
Tel: 63323255 or email to us at  :[email protected]
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I get a dialog box with the message "Authentication Failed: Illegal C-ONE object received (M28)". What should I do?
This message was sent by the NETS server because of a problem with your CashCard transaction. Please check your CashCard and CashCard reader to ensure they are working properly.

If the problem persists, please contact NETS as follows:

Customer Service Call Centre

Phone: (65) 6274 1322
Fax: (65) 6272 2334
Email: [email protected]

Operating Hours: Monday to Saturday   9:00 am to 7:00 pm
Sunday & Public Holidays   10:00 am to 7:00 pm

Alternatively, you can write to NETS at:

Networks For Electronic Transfers (S) Pte Ltd
298 Tiong Bahru Road
#04-01/06 Central Plaza
Singapore 168730
Phone: (65) 6272 0533

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8. Need Technical Assistance
Browser Requirements
I cannot access the online content on eLibraryHub from my browser.
You need the latest versions of MS Internet Explorer (version 5.0 and above) or Netscape (version 4.76 and above) running either on Windows or the Macintosh. You can download the latest browser from
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Plug-in Requirements
What plug-in requirements do I need and how do I install them?
Some of our online services will require appropriate plug-ins to be installed in your browser.
  • To enable CashCard payments, you will need a CashCard reader. We support ADC compatible card reader/s. Click here to download the appropriate Nets e-wallet and Smart card driver (scdll32.dll).

After you have downloaded scdll32.dll, type <regsvr32 SCDLL32 SCDLL32.DLL> at the DOS prompt, click "OK" at the pop-up dialog box.

When you are using the CashCard payment in your PC, the system will open a dialog box asking if you want to open or save the file. Do not save the file.

  • If you are using Internet Explorer 5.0, you will be prompted all the time. Simply open the file and proceed.
  • If you are using Netscape 4.76, it will be automatic after the first time.
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Installation steps for Citrix ICA plugins
The installation of ICA plugins is required when
(a) Internet Explorer (IE) did not prompt you to install the plugins when ICA session is first launched.
(b) Netscape browsers are used.

Steps to install citrix plugins (icaweb.exe)

  1. Click the download link.
  2. In the File Download box, select Save to download icaweb.exe to local hard disk.
  3. When the download is completed, locate icaweb.exe on your hard drive and double-click the file to begin installation.
  4. In Winzip Self-Extractor box, select a folder (e.g c:\temp) to save the extracted files and click on Unzip button.
  5. Locate ica32t.exe in the folder where the extracted files are saved. Double-click on ica32t.exe to begin installation.
  6. Read the instructions on each screen and perform the following:
    1. Click on "Yes" when prompted "This will install Citrix ICA Web-Client. Do you wish to continue?".
    2. Click on "Yes" to agree with the Citrix License Agreement.
    3. Click on "OK" when prompted "Setup completed successfully. You may need to restart your web browser to activate changes"
  7. When the installation has completed, you may be prompted to restart your browser. Close all the browsers on the Desktop and launch the browser again.

Note:

For IE User:
When the error 'Client error' is encountered during the launch of an ICA session, locate the file "\activex\setup.bat" in the folder where the extracted files are stored. Double-click on setup.bat to patch the ICA.

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9. Need More Help?
You can contact our Helpdesk via any of the two methods below:

Please provide the following information for us to better serve you:

  • Username
  • Full Name
  • Birth Date
  • Contact No. (Home, Office, Pager / HP)
  • Description of problem
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10. Our Policies
  • Terms & Conditions
  • Legal Notes
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